So, you’ve bought a Stanley product from us. Great choice. Founded in 1843 as ‘The Stanley Works’, they’re an obvious pick for anyone who is looking to buy hand tools from an experienced manufacturer. In fact, they are so confident in their abilities to bring customer satisfaction, they are willing to guarantee to replace or repair your products free of charge if there is a defect. This guarantee can last 1 year, or be extended to 3 years. The 1-year guarantee is automatic, so you won’t need to do anything to be covered, whereas, with the 3-year guarantee, it’s up to you if you wish to register your product for an extension. Read more about what these guarantees cover, how to report a repair and how to extend your warranty below. Do it, and you’ll be glad you went with Stanley. |
1-year guarantee
When buying Stanley products at UK Planet Tools, you will immediately have a 1-year warranty completely free as a supplement to your order.
If you need to report a repair within this time, you can:
- Contact UK Planet Tools at +44 (0) 203 3972367 and we will assess the problem and provide you with a refund or replacement if applicable.
- Contact Stanley’s Aftersales team by visiting https://www.stanleytools.co.uk/support and they will be able to arrange to have the item fixed or replaced free of charge (subject to inspection).
- Take your item(s) to an authorised service agent. Go to https://www.2helpu.com/STANLEY/GB/en-GB/AgentLocator/SearchAgentLocators to find a service agent near you.
Unlike many retailers, there is no 30 day period wherein you have to contact us if there’s a fault. You can contact us any time within the year and one of our friendly customer service agents will be able to assist you.
Although, we would always advise you to contact Stanley directly if you can, as they will be more likely to have all the spare parts to fix your item.
NB: It is advisable to keep any receipts/invoices you receive from us, as this will be proof of the date of your purchase. Your guarantee lasts 12 months after this date.
What does this warranty cover?
Your warranty covers faults in both workmanship and materials caused by the manufacturer. For example, if your Stanley tool bag arrives with a hole in it and is not a consequence of fair wear and tear, you should be eligible for a replacement.
Aside from wear and tear, the product also cannot be misused in a manner contrary to the instruction manual, it cannot have been tampered with in any way - including repair attempts by unauthorised persons - it must be CE marked, and the item cannot be a consumable.
This cover is often preferable for those who purchase power tools, due to the cost and likelihood of developing a technical fault.
3-year guarantee
Many people opt for the 3-year warranty for extra peace of mind, as it is completely free and easy to do.
Any extensions of your automatic 1-year guarantee must be achieved by registering your product with MyStanley.
To do this, head over to https://www.stanleytools.co.uk/pages_lightbox/mystanley_register.php?ref=3yearwarranty and ‘Join the Club’. Then, you can register your product. Ensure you have your receipt at the ready for proof of purchase. Eligibility is at Stanley’s discretion.
If your product is eligible for extended cover, you can do one of the following to report a repair:
- Contact Stanley’s Aftersales team by visiting https://www.stanleytools.co.uk/support and they will be able to arrange to have the item fixed or replaced free of charge (subject to inspection).
- Take your item(s) to an authorised service agent. Go to https://www.2helpu.com/STANLEY/GB/en-GB/AgentLocator/SearchAgentLocators to find a service agent near you.
It is recommended not to contact UK Planet Tools for repairs after the 1-year has passed, as your guarantee is directly through Stanley.
What does this warranty cover?
This warranty covers FatMax power tools which have been registered after 4 weeks of purchase. It carries the same limitations as the 1-year guarantee.
Please be aware that most hand tools are subject to a 1-year warranty only. Register your product on MyStanley or call Stanley Tools on +441753260104 if you are unsure.
For full Terms and Conditions for Stanley warranties, visit https://www.stanley.eu/uploads/uk/T_C/TC-powertools-UK.pdf.