Privacy Policy

Last updated: November 2025

Quick Navigation

1) Who we are & contact

2) Scope

This notice applies when you browse our site, create an account, place orders, sign up for email/SMS, enter promotions, visit our store, or contact us. It also covers data we receive from delivery and payment providers in connection with your purchases.

3) Data we collect

• Identity & contact: name, email, phone, billing/delivery addresses.
• Account & orders: login details, order history, wishlists, returns, warranty registrations.
• Payment details: tokenised payment data and last 4 digits via our providers (we do not store full card numbers).
• Device & usage: IP address, device IDs, browser data, pages viewed, interactions (via cookies or similar).
• Marketing preferences: email/SMS opt-in status, consent timestamps, unsubscribes.
• Support: messages you send us; call notes if applicable.
• Finance applications: for finance, eligibility data is processed by the finance provider.

4) Sources of data

• Directly from you (checkout, forms, email/SMS, in-store).
• Automatically from your device (cookies/SDKs).
• From partners: payment, fraud prevention, delivery carriers, finance providers, marketing platforms.

5) Purposes & lawful bases

6) Payments, BNPL & finance

At checkout you can choose from a range of payment methods and, where available, "buy now, pay later" or finance options. When you choose a finance option we act as a credit broker and not a lender.

We will share the information needed to process your payment or finance application (for example your name, contact details, order information and payment value) with the provider you select. They act as an independent data controller for their own processing and will provide you with their own privacy notice and legal bases.

• Stripe — Privacy Policy
• PayPal — Privacy Statement
• Amazon Pay — Privacy Notice
• Clearpay — Privacy Policy
• Black Horse Finance — Privacy Notice

Where you select Black Horse Finance, we introduce you to them as a credit broker, and they will carry out their own affordability and credit checks under their policies. Any questions about your finance agreement should be directed to Black Horse Finance.

7) Delivery, returns & logistics partners

We share necessary details (name, address, contact, order reference) with carriers for shipping, tracking and proof of delivery. For returns, start a request via our Returns / RMA portal.

• DPD — Privacy Policy
• Royal Mail — Privacy Notice

8) Marketing communications (Email)

We send marketing emails only with consent or “soft opt-in”. Unsubscribe anytime. We use Klaviyo (Privacy Notice).

9) SMS / Text Message Communications

10) Analytics, ads & social

See our Cookie Policy. We use Google Analytics, Meta Pixel, Microsoft Advertising, and TikTok Ads with consent.

11) Security

We use Cloudflare, Sucuri and OVHcloud for secure hosting and DDoS/firewall protection.

• Cloudflare — Privacy Policy
• Sucuri — Privacy Policy
• OVHcloud — Privacy Policy

12) International transfers

Some providers operate outside the UK/EEA. Transfers use Standard Contractual Clauses, UK Addendum or IDTA safeguards.

13) Retention

• Orders: 6 years (tax/legal)
• Accounts: while active + reasonable period
• Marketing data: until withdrawal or inactivity
• Logs: 12–24 months

14) Your rights

Under UK data protection law (UK GDPR and Data Protection Act 2018), you have several rights in relation to your personal data. Depending on the circumstances, these may include the right to:

• Access – request a copy of the personal data we hold about you.
• Rectification – have inaccurate or incomplete data corrected.
• Erasure – ask us to delete your data where we have no good reason to keep it.
• Restriction – ask us to suspend certain processing of your data.
• Portability – receive your data in a structured, commonly used format and transfer it to another provider, where technically feasible.
• Object – object to certain types of processing, including direct marketing.
• Withdraw consent – where we rely on consent (for example, email/SMS marketing), you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in the “Who we are & contact” section above. We may need to verify your identity before responding to your request. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

15) Profiling & automated decisions

We may segment customers for insights. Finance eligibility checks are handled by providers under their own policies.

16) Children

Our services are not directed to children under 13. Marketing consent is not accepted from under 16s.

17) Changes

We may update this Privacy Policy to reflect legal or operational changes. Updates appear here with a new date.

18) Contact & complaints

Email [email protected] or [email protected].

If unsatisfied, contact the ICO: ico.org.uk/make-a-complaint · 0303 123 1113 · Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

---

© UK Planet Tools Limited. All rights reserved.