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It comes as no surprise that Makita has maintained its reputation as one of the biggest companies in the game over the years. Not only are their products of supreme quality, but they are also highly durable and have been built to last, project after project. In fact, Makita are so confident in their ability to make tools that last, that they offer not one, but two different warranties to their customers: the 1-year warranty and the 3-year warranty. The 1-year warranty is immediate from the point of sale, whereas the 3-year warranty works as an extension to the 1-year, and is exclusive to those who register their product through MyMakita (but more on that later). To understand these guarantees in further detail, grab yourself a coffee (or whatever drink you’re in the mood for!) and read along. |
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1-year guarantee
Although each Makita product has been thoroughly inspected before they even leave the factory, without a guarantee, Makita cannot promise that a defect won’t occur after opening your parcel. After all, your items go through a heck of a journey to get from factory to door.
That is why we provide an automatic, supplementary 1-year guarantee on your Makita tools from the date of purchase, so that we (and they) can fully guarantee your product will be free of defects in the first year.
If you develop a fault within this time period, you can do either of the following to rectify it:
- Contact UK Planet Tools at +44 (0) 203 3972367 and we will assess the problem and provide you with a refund or replacement if applicable.
- Contact Makita’s Aftersales team at 01908 211678 or email servtech@makitauk.com and they will be able to arrange for you to send the item to Makita UK Milton Keynes, where they can fix or replace your item free of charge (subject to inspection).
- Send the item freight prepaid in its complete packaging to an approved Makita Area Service Agent (find your nearest one here: https://makitauk.com/dealer-locator).
Unlike many retailers, there is no 30 day period wherein you have to contact us if there’s a fault. You can contact us any time within the year and one of our friendly customer service agents will be able to assist you.
Although, we would always advise you to contact Makita directly if you can, as they will be more likely to have all the spare parts to fix your item.
What does this warranty cover?
This guarantee covers faults in both workmanship and materials caused by the manufacturer. For instance, if you receive a Makita Angle Grinder that says it uses X-Lock technology but the X-Lock button does not work, this will be eligible for repair.
However, like any warranty, there have to be limits in place to what can be covered.
Makita states any of the following to be outside of warranty:
- Repairs have been made or attempted by others.
- Repairs are required because of normal wear and tear.
- The tool has been abused, misused or improperly maintained.
- Alterations have been made to the tool.
- Non-genuine or recommended parts or accessories are fitted to the tool(s).
The warranty also excludes chucks, power leads, service items, filters, and any cleaning of the product. It does not affect your statutory rights.
3-year guarantee
The 3-year guarantee is exclusive to those who have registered their product with MyMakita within the first 30 days of purchase. It works as a free 2-year extension to your 1-year guarantee.
All Makita customers can check if their product is eligible by registering at https://makitauk.com/service-web-login (click ‘Create an Account’).
If your product is eligible and you develop a fault after 1-year, please do one of the following:
- Contact Makita’s Aftersales team at 01908 211678 or email servtech@makitauk.com and they will be able to arrange for you to send the item to Makita UK Milton Keynes, where they can fix or replace your item free of charge (subject to inspection).
- Send the item freight prepaid in its complete packaging to an approved Makita Area Service Agent (find your nearest one here: https://makitauk.com/dealer-locator).
Please bring along your 3-year registration certificate and original sales receipt to validate your claim. It is recommended not to contact UK Planet Tools for repairs after the 1-year has passed, as your guarantee is directly through Makita.
What does this warranty cover?
Similar to the 1-year guarantee, this warranty covers faults in both workmanship and materials caused by the manufacturer, and is subject to the same bullet-pointed limitations.
The product must, however, be CE Certified (with the exception of Batteries, Battery Chargers, Accessories, Petrol Powered Products, Production Tools and Air Tools and Compressors) and have been purchased on or after 1st July 2012 to be eligible for a 2-year extension.
Check out Makita’s full 1-3 year guarantee Terms & Conditions (PDF) or call Makita on 01908 211678 if you have any further questions.
